Terms of service

OVERVIEW

SECTION 1 - ACCESS AND ACCOUNT

• You are at least the age of majority in your state/province of residence;
• If allowing minor dependents to use the Services (on devices you own/manage), you will supervise their usage to ensure compliance with these Terms;
• You will not create multiple accounts to evade policies (e.g., for unresolved order disputes or return restrictions)—this may result in permanent account suspension.

• Maintaining the security of your account credentials (e.g., passwords);
• All activity linked to your account;
• Not transferring, selling, assigning, or licensing your account to any third party.

SECTION 2 - OUR PRODUCTS

• Colors/appearance may vary due to device settings (we do not warrant screen depictions match physical products);
• No intentional misrepresentation of product features (e.g., material, size)—all specifications reflect actual products (per GMC’s anti-false advertising requirements);
• Product descriptions may be updated at our discretion, but we will notify customers with pending orders 3 business days in advance of material changes (e.g., size adjustments).

• Discontinue any product at any time;
• Limit product quantities per person/region (to prevent stock abuse or compliance violations);
• Reject orders for products that fail GMC’s safety checks (e.g., uncertified electrical fixtures).

SECTION 3 - ORDERS

• GMC policy violations (e.g., prohibited product categories);
• Inaccurate pricing/product info;
• Insufficient stock.

• We confirm it via email;
• Your payment is processed successfully.

• Review your order carefully before submission—cancellation requests submitted after production has started (for made-to-order items) may incur a 20% processing fee;
• If we decline/cancel your order, we will notify you within 1 business day (via email/phone) and issue a full refund within 3 business days;
• Purchases are for personal/household use only—commercial resale or export (without prior written approval) violates these Terms.

SECTION 4 - PRICES AND BILLING

• Prices, discounts, and promotions are subject to change without notice (but confirmed orders will honor the price at checkout);
• Posted prices exclude taxes, shipping, customs duties, or import fees (we will clearly display these additional costs before you complete payment—per GMC’s price transparency rules);
• Promotions are governed by separate terms (if conflicting with these Terms, promotion terms apply);
• You warrant that your payment information is valid, and you will cover all charges (including late fees for failed payments).

SECTION 5 - SHIPPING AND DELIVERY

• We will provide a tracking number (and carrier link) within 1 business day of shipment;
• Delivery times are estimates only (40–60 business days for made-to-order items, as stated in our Shipping Policy)—we are not liable for delays caused by carriers, customs, or force majeure (e.g., natural disasters), but will notify you within 2 business days if delivery is delayed by more than 10 business days;
• Title and risk of loss pass to you once the carrier confirms receipt (not just when we transfer the product);
• We are not liable for delivery issues caused by incorrect/incomplete addresses (you must confirm address accuracy before checkout—per our Shipping Policy).

SECTION 6 - INTELLECTUAL PROPERTY

• All content on the Services (trademarks, text, images, product designs) is owned by us, our affiliates, or licensors—protected by U.S., Chinese, and international intellectual property laws;
• You may use the Services for personal, non-commercial use only—no reproduction, distribution, or modification of content without our written consent;
• Prohibit unauthorized use of third-party intellectual property (e.g., counterfeit brand elements)—violations may result in order cancellation and account suspension (per GMC’s anti-counterfeiting policies);
• Our trademarks (e.g., “worldchandeliers” logo) may not be used without prior written approval.

SECTION 7 - OPTIONAL TOOLS

• Third-party tools (e.g., design calculators) are provided “as is”—we do not monitor, control, or endorse them;
• You use third-party tools at your own risk—we are not liable for damages arising from their use;
• New features/tools added to the Services will be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

• The Services may include links to third-party websites—we are not responsible for their content, accuracy, or policies;
• Accessing third-party sites is at your own risk—we are not liable for purchases or damages related to these sites;
• Complaints about third-party products/services must be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

• Shopify is not responsible for any aspect of sales (e.g., product quality, delivery issues);
• You release Shopify and its affiliates from all claims, damages, or liabilities related to your transactions with us.

SECTION 10 - PRIVACY POLICY

• All personal information collected via the Services is subject to our Privacy Policy and Shopify’s Privacy Policy (available on our website);
• We comply with GMC’s data protection requirements—we will not share your personal information with third parties except for order fulfillment (e.g., carriers) or legal obligations;
• By using the Services, you confirm you have read and agree to both privacy policies.

SECTION 11 - FEEDBACK

• If you submit feedback (ideas, reviews, proposals), you grant us a perpetual, worldwide, royalty-free license to use, modify, and distribute it for commercial/operational purposes;
• You warrant that feedback is original, does not infringe third-party rights, and does not contain false/misleading content (per GMC’s anti-fraud rules);
• We are not obligated to keep feedback confidential, pay for it, or respond to it—but may remove feedback that violates these Terms or GMC policies.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

• We reserve the right to correct errors (e.g., pricing, product descriptions) or cancel orders with inaccurate info—without prior notice;
• If an error results in an overcharge, we will issue a full refund within 3 business days of discovery;
• We will notify you of material errors affecting your order (e.g., out-of-stock items) within 1 business day.

SECTION 13 - PROHIBITED USES

• Violate GMC policies (e.g., sell counterfeit goods, false advertising, policy evasion);
• Create multiple accounts to avoid restrictions (e.g., unresolved returns);
• Transmit malware, spam, or misleading information;
• Infringe intellectual property rights or harass others;
• Impersonate third parties or manipulate order data;
• Circumvent security features or scrape content without permission.

SECTION 14 - TERMINATION

• We may terminate your access to the Services at our discretion (e.g., policy violations) —you will remain liable for unpaid charges;
• Sections that survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and GMC Compliance Statement.

SECTION 15 - DISCLAIMER OF WARRANTIES

• The Services and products are provided “as is” and “as available”—we make no implied warranties (e.g., merchantability, fitness for purpose) except as required by law;
• We do not warrant the Services will be uninterrupted, error-free, or secure—but will resolve technical issues within 2 business days of notification;
• This disclaimer does not apply to damages caused by our intentional misconduct (per GMC’s consumer protection requirements).

SECTION 16 - LIMITATION OF LIABILITY

• We are not liable for indirect, incidental, or consequential damages (e.g., lost profits) arising from the Services or products;
• Our total liability for any claim related to the Services will not exceed the amount you paid for the relevant product/order;
• This limitation does not apply to damages caused by our gross negligence or violations of GMC policies.

SECTION 17 - INDEMNIFICATION

• Losses, damages, or claims arising from your breach of these Terms;
• Violations of GMC policies or laws related to your use of the Services;
• Third-party claims from your feedback or account activity.

SECTION 18 - SEVERABILITY

SECTION 19 - WAIVER; ENTIRE AGREEMENT

• Our failure to enforce a right under these Terms does not constitute a waiver of that right;
• These Terms, plus our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and us—superseding all prior communications.

SECTION 20 - ASSIGNMENT

• You may not assign these Terms or your rights without our written consent;
• We may assign these Terms (e.g., to a successor company) without notice.

SECTION 21 - GOVERNING LAW

SECTION 22 - HEADINGS

SECTION 23 - CHANGES TO TERMS OF SERVICE

• We may update these Terms at our discretion—posting changes on our website;
• We will notify you of material changes (e.g., to liability rules) via email 7 days before they take effect;
• Your continued use of the Services after changes take effect constitutes acceptance.

SECTION 24 - CONTACT INFORMATION

• Email: info@worldchandeliers.com (response within 1 business day);
• Phone: +86 18824733099 (available 9:00–18:00 Beijing Time, Monday–Friday);
• Mailing Address: Room 10-3-1, No. 857 Rili Middle Road & No. 22 Dieyuan Road, Yinzhou District, Ningbo City, Zhejiang Province, China.